How the rental platform Stay Alfred used Mati
to cut by 62.3% chargebacks
in 4 weeks
SHARING ECONOMY
FRAUD
Can you explain us what problem you were trying to solve with Mati?
We wanted to cut out all those chargebacks that traditional online fraud solutions cannot eliminate. After only a few weeks using Mati, we literally cut our chargebacks by 62%, and it keeps improving week after week. We used to have traditional fraud prevention software, but the results are nowhere close to what Mati achieves. Fraudsters have been pushed out of our platform, and real users feel safer!
At Stay Alfred, we identified that most of our fraud happens in a couple of use cases: bookings that are under 3 days, and in specific cities. When we started to verify guests that were falling into these two conditions, almost immediately we could see massive improvements in our cancellation and chargeback rates. So we have been using Mati in many different ways. And we love the flexibility that they offer. You can embed their verification flow into any of your website flow, App flow, emails, SMS, and ask people to get verified in seconds.
What kind of information do you verify today with Mati?
Stay Alfred is a rental platform that proposes upscale accommodations everywhere in the US for vacations. Founded in 2012, the company has since raised +62 millions of dollars, and defines itself as an equal parts tech firm and hospitality company that lives to create an exceptional experience for their guests while they travel. We recently met with Nick Garcia, Director of Guest Services at Stay Alfred, to understand why he originally chose Mati to support his business, and how he's using our User Verification platform today.
Director of Guest Services @ Stay Alfred
INTERVIEW WITH
NICK GARCIA
CHARGEBACKS RATES AFTER MATI'S IMPLEMENTATION
CANCELLATION RATES AFTER MATI'S IMPLEMENTATION
-15.6%
cancellation rates in 4 weeks
A VISUAL REPRESENTATION OF STAYALFRED'S VERIFICATION FLOW WITHIN MATI
KEY METRICS ABOUT STAYALFRED
+800k
1 day
guests
employees
to integrate Mati and start verifying users
+300
-62.4%
of chargebacks after Mati's implementation
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